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Overview:

AI-powered communications platform trusted by 20k+ businesses to unify channels, automate tasks, and deliver insights

Sector:
AI & Workflow Automation
Date Invested:
2018

Aircall is a next-generation cloud telephony platform designed to make business communications more collaborative, flexible, and scalable. Built specifically for sales and customer support teams, Aircall replaces traditional phone systems with a software-based solution that runs on any device, enabling teams to set up and manage numbers in minutes without complex hardware.

The platform integrates with leading CRMs, helpdesk solutions, and productivity tools, including Salesforce, HubSpot, Zendesk, and Slack, so that every call is automatically logged, contextualized, and enriched with customer data. This creates a more personalized and efficient experience for both employees and customers.

Aircall’s features include call routing, IVR menus, call recording, analytics dashboards, and real-time coaching, giving managers visibility into performance and enabling teams to continuously improve. Because it’s cloud-native, Aircall supports distributed teams across multiple geographies, ensuring consistent service quality and reliability.‍

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